Returns & Exchanges
At Creswick Wool, we take pride in the quality of our premium natural fibers and want you to be completely satisfied with your home and apparel purchases. If your item isn't quite right, we offer a straightforward 30-day return policy for a refund or exchange.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to start the return process.
Prepare Your Package
Ensure the item is in its original, unwashed condition with all tags attached, and pack it securely in its original packaging if possible.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized postal service location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing