Frequently Asked Questions
Everything you need to know about our premium wool collections.
What types of wool do you use in your products?
We specialize in high-quality natural fibers, including Australian Merino wool, luxurious Alpaca, and sustainable recycled wool blends designed for durability and comfort.
How should I care for my wool blankets and throws?
To maintain the longevity of your items, we recommend professional dry cleaning. For minor spills, spot clean with cold water and a wool-safe detergent, and always dry flat in the shade.
Do you offer international shipping?
Yes, Creswick Wool ships globally. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and order weight.
What is your return policy for home textiles?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, bedding items like pillows and quilts cannot be returned once opened.
Are your products ethically sourced?
Sustainability is at our core. We work closely with local farmers and suppliers to ensure our wool is sourced ethically and processed using environmentally conscious manufacturing standards.
How long will it take to receive my order?
Standard domestic orders typically arrive within 3-7 business days. Express shipping options are available if you need your luxury wool items sooner.